Customer Support FAQ

Thank you for your interest in Carepoynt. Below are some tips on areas we are often asked about. Please email us anytime:

Why is my account on hold?

Our system automatically detects activity that may not be in adherance with our terms and conditions or for your protection. Here are some of the reasons that an account may be put on hold.

  • More than one account per user
  • Account has not earned a Poynt in 18 months
  • Carepoynt suspects the account has been stolen
  • User is not at least 18 years old
  • Account created with a false identity
  • Account used to advertise or solicit
  • Account is used illegal activities
  • Transferred account to someone else
  • Any other breach of the Terms and Conditions