Frequently Asked Questions

If you are unable to find the answer to your question below, then:

Contact the Carepoynt + St Joes Support Team by clicking here for more information about:

• This St Joseph Healthy Rewards Pilot program

• Your Carepoynt account and Poynts balance

• How to earn and redeem Poynts

• Other Carepoynt features

Contact St. Joseph Heritage Healthcare or your Primary Care Physician (PCP) for questions about your health record or screening results by emailing yourhealth@stjoe.org or calling your PCP directly.

Contact your health insurer regarding questions on your healthy plan eligibility by calling the number on the back of your insurance card.

Here is an informative Video. You should Consult with your physician if you have questions about colon health, colorectal cancer, or your results.

More information can be found on the St. Joseph Health website here as well as on the American Cancer Associate website here.

Carepoynt is focused on creating more Rewarding Health & Wellness experiences for consumers and 100s of leading Health and Wellness Partners, Providers, Employers and Payers that make up the Carepoynt Community of Health and Wellness partners in a connected marketplace.

Carepoynt offers a Program, the Platform and a connected Community of Health and Wellness partners that allow you as a member to Earn and Redeem your Carepoynts within the CARE Community - which includes a variety of national, regional and local partners like St Joseph Health.

We then create customized Healthy Rewards Programs and CarePlans with key partners like the St Joseph Health Team who offer their patients and employees a variety of specific health screenings, preventative care programs, and prescriptive wellness plans and rewards.

Carepoynt also offers you individual careplans and other partners, products and services that fit your interests and lifestyle and help to engage and reward you for healthy habits like eating well, exercising, and following through with a variety of self selected or provider directed health activities.

For more information, our website is available at www.carepoynt.com.

Carepoynt rewards you for taking care of your health and wellness. Key features include:

• Earn Poynts for completing health screenings, going to the doctor, working out, for online purchases with national brands, and much more.

• Redeem Poynts that you earned for access to special offers and discounts, to pay for your Health and Wellness products and services with Poynts or reward yourself with the Carepoynt CareCard or Nationally branded Gift Cards to reward you or others for a life well lived!

• Keep it Local! Gift cards are popular, but we also have a number of partners with physicial locations in Orange County where you can earn and redeem your Poynts. Sign into your Carepoynt account to find locations near you!

• Share the Care. Did you know that you can donate your Poynts to charity? Amazon is a Share the Care partner which means that 4% of Amazon purchases initiated through Carepoynt is donated to charity. You may also donate to a charity of your choice. Find options to redeem in the gift cards section.

You will see 2 starter plans when you sign into your account.

• Your Let’s Get Started plan includes easy ways you can learn more about Carepoynt and earn more Poynts! 

• Your St. Joseph Heritage Healthcare plan features an option to earn 100 Poynts for watching a video about colorectal cancer screening.

Click on the Earn tab when you are signed in to view additional ways to earn for online purchases and even locally by visiting one of our local Orange County partners.

Absolutely! There are many local Orange County partners within the Carepoynt Community. Sign in to find local businesses where you can earn and redeem CarePoynts including doctors, spas, gyms, and more!

Contact your health insurance company for information regarding your plan coverage by calling the phone number on the back of your insurance card.

If you have completed a colorectal cancer screening in the current 2019 calendar year, then you do not need to complete this screening. Likewise, if you have had a colonscopy within the past 10 years, then you only need to complete an annual screening at your physician’s recommendation.

If you do not need to complete a colorectal cancer screening at this time, then St. Joseph Heritage Healthcare commends you on already taking preventive measures and would like to award you with 500 bonus Poynts for creating an account and an additional 4,900 bonus Poynts when proof of prior screening has been received. Start by clicking here. Select the “I’ve already been screened” option to provide additional information.

If you have not completed a colorectal cancer screening in the current 2019 calendar year, then St. Joseph Heritage Healthcare will award you 500 bonus Poynts for requesitng a kit in the mail and an additional 4,900 bonus Poynts when you complete and return the screening kit. Start by clicking here.

Annual preventive cancer screenings are important, but are often overlooked. Did you know that colorectal cancer is the third most common cancer in the United States and has a nearly 90% survival rate with early detection? St. Joseph Heritage Healthcare believes your health and wellness matters and rewards you for being proactive when it comes to your health and wellness.

The results of your colorectal cancer screening will be sent to your Primary Care Physician within 2-4 weeks of returning your completed kit. Please contact your Primary Care Physician for your results. Neither Carepoynt not the St Joseph Team will have access to your results. We will only be able to determine when the test results have been completed and provided to your Physician and can then issue your Poynts. Please check your Carepoynt account via the website login or via our handy App. You will ultimately receive an email when you have completed all three Steps in your first Health Rewards CarePlan from the St Joseph Team, and have received your 6,000 Poynts and are ready to redeem your Rewards from your Carepoynt account.

If you requested a screening kit…

• You will receive an envelope in the mail within 2-4 weeks which will contain your kit, instructions, and the yellow return envelope.

• Follow the kit instructions to complete and return the kit using the yellow envelope provided.

• Your 4,900 bonus Poynts will be awarded within 2-4 weeks of returning your kit.

If you have already been screened … 4,900 Poynts will be awarded to you when your records are received and eligibility is confirmed using the information you provided.

You should receive an envelope in the mail with your screening kit within 2-4 weeks of your request submission.

If you haven’t received your screening kit after 4 weeks, request a new one be sent to you by clicking here.

Your 4,900 bonus Poynts will typically be awarded within 2-4 weeks of returning your completed kit. If you have not received your 4,900 bonus Poynts after 4 weeks, submit an inquiry to the Carepoynt and St Joseph Health Support Team by clicking here.

Your 4,900 bonus Poynts will be awarded when your medical records have been received from your physician which should be within 2-4 weeks of joyning Carepoynt and authorizing the release of this information.

To inquire regarding the status of your request, contact the Carepoynt and St Joseph Health Support Team by clicking here.

1. You will typically receive a text message on your mobile phone to notify you when new Poynts have been awarded to your Carepoynt account.

2. You can also see your current and recent Poynts transactions each time you sign into your Carepoynt Account online or the Carepoynt App. Your current Poynts balance is in the upper right hand corner. You will have approximately 6,000 Poynts after your 4,900 Poynt bonus has been awarded. This may vary depending on whether you have earned additional Poynts and/or have already redeemed Poynts.

3. To view your Poynts history follow the directions below. For a guided walkthrough, click here.

   • Sign into your account

     • Mobile App: Click the ☰

   • Click My Carepoynt

   • Click My Poynts

Follow the directions below. For a guided walkthrough, click here.

1. Log into your your Carepoynt Account online using your Web browser - or download and use the Carepoynt App

   1. Web Browser: Go to the Carepoynt website Login button or https://app.carepoynt.com/login

   2. Mobile App: Go to the Carepoynt Website or use these links to the iPhone or Google Appstores

2. Click the Redeem tab

3. Scroll down

4. Click Show More

5. Make your selection

6. Click Redeem Now button

7. Click Yes to redeem

8. Your gift card will be digitally delivered to your email

   • From: Carepoynt (noreply@tangocard.com)

   • Subject: Your Reward from Carepoynt

9. Follow the directions in the email to redeem your gift card in-store or online.

Of course! You may redeem the Poynts you earn from your St Joseph Health CarePlan, or any other of your activities on Carepoynt for other gift cards under $50, or even redeem your Poynts with other local, National or online partners as long as you have earned enough Poynts to redeem. You can also continue to earn Poynts from other partners and plans from within the Carepoynt Community while you are waiting for your results and your Healthy Rewards Poynts from St Joseph Health to arrive. 

• Email and mobile number - These fields help ensure the Poynts you earn will all be available in a single account.

• Date of Birth - This allows us to verify age eligibility to participate in this program.

• Mailing Address - This is where your colorectal cancer screening kit will be sent.

• Medical Record Request - Your 4,900 bonus Poynts will be awarded to anyone who completes an annual screening -OR- when records are received confirming that either an annual screening has already been completed for the current 2019 calendar year or a colonoscopy has been performed within the past 10 years.

The information provided will  be used to create your Carepoynt rewards account and to provide St. Joseph Heritage Healthcare with the necessary information to fulfill your request and award your bonus Poynts.

Carepoynt respects your privacy and will not provide your information to third party organizations without your consent. Our Privacy Policy and Terms of Service may provide additional clarification.

Please ensure that you have:

1. Selected an option at the top of form

2. Completed the form. All fields, with the exception of ‘Apt’ in the address, must be provided.

3. Verify your field entries are valid

   • Mobile Phone Number must be 10 digits

   • Date of birth must be in MM/DD/YYYY format

   • Your password must be 8 or more characters and must include a letter and a number

   • Zip code must be 5 digits

4. Read and accepted the Terms of Service (check the box)

If the button color appears faded, then you need to provide additional information.

We are happy to research this for you and help you complete the process! It sounds like there may already be a Carepoynt account associated with your email and/or phone number which can happen if you’ve previously created an account, use a household email or mobile number, or have checked in for rewards at one of our local partners.

Please allow us to investigate this for you by submtting an inquiry here.

We are sorry for the inconvenience! We will help you create an account. Get started by requesting assistance by clicking here.

1. If you haven’t already tried, attempt to log in either using the mobile app or online at https://app.carepoynt.com/login

2. Reset your password. For guidance, click here.

3. If you do not receive an email to reset your password, verify you are attempting to sign in using the correct email address.

4. Request additional assistance from Carepoynt by clicking here.

Have you verified your account? You received an email from connect@carepoynt.com when you created your account.

Search your emails from ‘connect@carepoynt.com’ or for the subject line ‘Carepoynt: Action Required’ and click the blue ‘Confirm Your Account’ button. You will be prompted to confirm over text message, as well. 

Do you have enough Poynts for the gift card option that you are attempting to redeem for? Your Poynts balance is in the upper right hand corner of your screen.

Gift card redemptions are digitlally delivered to your email box. For more guidance, click here.

Although you cannot view your gift card within the Carepoynt app, you can confirm a gift card has been redeemed by viewing your activity. For more guidance, click here.